Player Support Tickets (PST) Player Commands: - /ticket <question> - /ticket rate <1-5> (1 being the worst service) Staff Commands: - /ticket help <player> - /ticket close - /ticket add <player> (add more than one player into the channel) Behind the scenes: each ticket conversation history will be saved on a log if needed to go over by administrator to see how their staff are helping and what rate review they're getting. Chat sound effects to be made as-well. Easy part: when a player opens up a ticket, an online staff member will get a notification that a ticket has been opened etc and when the staff accepts it, both player and staff will be in a private channel to discuss what they need to discuss etc. If a staff needs to go or needs an extra staff to help him discuss a serious matter or something, they can add one by doing '/ticket add <player>' (it could be another normal player as-well). Hard part (I think): having it notify on discord in #staff-chat. Now this is intended to be custom made (to fit JailsMC theme etc) however there are alternatives online while it's being custom coded.